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desktop support in Grand Rapids

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  1. Help Desk Specialist

     Essential Duties and Responsibilities: Performs troubleshooting and identification of applicable problems relating to PC’s, applications, and basic network communications. Engagement throughout the lifecycle of a ticket; including research and communication of status to users Working with additional Helpdesk staff to manage ticket assignments and issue resolution. Working with Systems Engineers to resolve/escalate problems. Provide basic support for hardware, peripherals, and network access. ...