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  1. Bilingual Customer Service Rep – Chinese & English – Grand Rapids

      Overview: The Customer Service Executive will provide excellent levels of customer service to resolve hotel and customer queries both over the phone and via web chats, emails, etc. All Customer Service Executives will be universal agents taking all types of calls including resolving customer complaints.   Main responsibilities include but are not limited to:   Manage relationships with hotels by providing high levels of customer service and account management support; Act as main point of ...