Essential Job Functions
Train and evaluate student employees (customer support/phone support)
Working knowledge of Microsoft Office applications, Enterprise Email Client Applications, Course Content Management System (Blackboard), CRM Solutions (PeopleSoft)
Maintain knowledge on current industry trends
Hardware and software pre-deployment testing
Work through complex issues that were un-resolvable at the other support levels
Be aware of new technologies on campus – watching for new technology ...
Management Business Solutions
TITLE OF POSITION: Help Desk Technician
LOCATION: Holland, MI
APPLY: www.mgmtbsolutions.com OR [email removed]
Management Business Solutions (MBS) is seeking a contract Help Desk Technician for a manufacturing client in Holland. This person will provide assistance in use of all computer technology provided by Information Services (IS). You may be required to rotate shifts as needed to meet business needs.
As the IT Help Desk Analyst, you will be the first point of contact to resolve technology problems at Beacon Funding Corporation. You will be responsible for:
• Documenting internal procedures to address technology issues/problems in a timely manner
• Troubleshooting Desktop hardware/software and basic network issues
• Assisting with onboarding new users
• Install, test, and configure new workstations, peripheral equipment and software
• Maintain inventory of all ...
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